Returns and Refunds
RIGHT OF WITHDRAWAL OR RETURN
To exercise the right of withdrawal, the User must send ZERO INDUSTRY SRL a communication via email to info@rhthelookofsport.com of his/her intention to request the return of the purchased item. In order to respect the period within which the right must be exercised, the User must send the return request via email before the withdrawal period expires.
Expiry of the withdrawal period:
- In the case of purchase of products and items, the withdrawal period expires after 14 days from the day on which the User or a third party – appointed by the User and other than the courier – takes possession of the goods.
- In the event of the purchase of multiple goods ordered together but delivered separately or in the event of the purchase of a single product composed of different parts delivered separately, the withdrawal period expires after 14 days from the day on which the User or a third party - appointed by the User and other than the courier - takes possession of the last of the products, components or pieces.
In order to be accepted, the item must:
- It must not have been used, washed or worn, except for the test.
- It must not show signs of wear, stains, odors, alterations or damage of any kind.
- It must be returned with all original tags attached and in the original packaging as received.
HOW TO MAKE A RETURN
Return Request: The User must contact ZERO INDUSTRY SRL at the email address info@rhthelookofsport.com with your order number and the reason for the return. The Owner will send a confirmation of receipt of the communication and instructions to proceed.
Product Packaging: You must package the product securely, including all original accessories, labels and manuals.
Return Shipping: The User must ship the package to the address below. We recommend using a traceable shipping service or insuring the package for its full value. The owner is not responsible for lost returns, returns sent to addresses other than the one indicated or goods damaged/stolen during transport.
The user has a scheduled time of seven days to send the return after the authorization of the Owner and to give us written notification with the carrier used and the tracking number of the shipment.
The return shipping address is as follows:
ZERO INDUSTRY SRL C/O SIMONETTA SPA,
Via Letteria Belardinelli, 6/8,
60035 Jesi (AN) Italy
SHIPPING COSTS
Return shipping costs are the responsibility of the customer.
REFUNDS
Once your return is received and inspected, if approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within [14 business days]. If there are any discrepancies, you will be notified via email.
Unless the Owner has offered to collect the goods, the User is required to return them to the Owner or to another person authorised by the latter to receive them within 14 days from the day on which he communicated his intention to withdraw from the contract.
The User is responsible for any decrease in the value of the goods resulting from use of the goods other than that necessary to establish their nature, characteristics and functioning.
The right of return does not apply to orders relating to personalised Products such as, by way of example and not limited to, Products on which the Customer's initials are engraved and Products made on the basis of specific indications provided by the Customer on the Site.