Returns and Refunds

CHRISTMAS PERIOD

For orders placed between December 20th and January 6th, the deadline to exercise the right of withdrawal is extended to 30 days from the date of receipt of the goods.

RIGHT OF WITHDRAWAL OR RETURN

To return a product, the User can proceed independently directly from their customer account, logging in with the email address used when placing the order. Once logged in, they can start the return process by following the instructions provided in the “My Orders” section. After submitting the request, they will receive further information via email.

Expiry of the withdrawal period:

For the purchase of products and items, the withdrawal period expires 14 days after the day on which the User or a third party – designated by the User and other than the courier – takes possession of the goods.
In the event of the purchase of multiple goods ordered together but delivered separately or in the event of the purchase of a single product composed of different parts delivered separately, the withdrawal period expires 14 days after the day on which the User or a third party – appointed by the User and other than the courier – takes possession of the last of the products, components or pieces.

To be accepted, the item must be:

It must not have been used, washed or worn, except for the test.
It must not show signs of wear, stains, odors, alterations or damage of any kind.
It must be returned with all original tags attached and in the original packaging as received.

HOW TO MAKE A RETURN

Product Packaging: You must package the product securely, including all original accessories, labels and manuals.

Return Shipping: The User must ship the package to the address below. We recommend using a traceable shipping service or insuring the package for its full value. The owner is not responsible for lost returns, returns sent to addresses other than the one indicated, or goods damaged/stolen during transport.

The user has seven days to ship the return after receiving authorization from the Owner and to notify us in writing with the carrier used and the shipment tracking number.

The return shipping address is as follows:

ZERO INDUSTRY SRL C/O SIMONETTA SPA,

Via Letteria Belardinelli, 6/8,

60035 Jesi (AN) Italy

The return and subsequent refund will be processed within 14 working days from the day the return is received in our warehouse.

For North American customers, the return shipping address is as follows:

SKANE Ltd

218 Fairbanks Road - Farmington: ME 04938

For Canadian customers, the return shipping address is as follows:

ZERO INDUSTRY c/o CDEC

177 Rue Miner, Cowansville PQ J2K 2Y3 CANADA

SHIPPING COSTS

Return shipping costs are under the customer’s responsibility. The goods must arrive cleared through customs at our warehouse with delivery duty paid Incoterm condition (DDP shipping). Zero Industry won’t refund any import and taxes fee which may arise.

REFUNDS

Once your return is received and inspected, if approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 business days. If any discrepancies are found, you will be notified via email.

Unless the Owner has offered to collect the goods, the User is required to return them to the Owner or to another person authorized by the latter to receive them within 14 days from the day on which he communicated his intention to withdraw from the contract.

The User is responsible for any decrease in value of the goods resulting from use of the goods other than that necessary to establish their nature, characteristics and functioning.

The right of return does not apply to orders relating to personalised Products such as, by way of example and not limited to, Products on which the Customer's initials are engraved and Products made on the basis of specific indications provided by the Customer on the Site.

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