Have you already consulted our CUSTOMER CARE? If you have not found an answer to your questions please see the frequently asked questions below or contact us at info@rhthelookofsport.com

What can I do if my order doesn't arrive?

You can contact our customer service via email info@rhthelookofsport.com

What are the payment methods?

You can pay by credit card via Credit Card, PayPal or via bank transfer by entering the following data: BANCA INTESA SAN PAOLO IBAN IT67 T030 6945 1301 0000 0012 595

Owner: Zero Industry Srl; Reason: order number + purchase date.

The order will be processed when payment is verified, generally within 5-6 working days.

How can I check orders already placed?

Orders already placed can be consulted in the personal area. Selecting the MY ORDERS item displays the list of all the products purchased.

How can I return an item?

You can contact our customer service via email info@rhthelookofsport.com or follow the return procedures in the order area.

Why haven't I received the order confirmation email or shipping confirmation email yet?

Try checking your Spam folder. For any further support contact our Customer Service.

How do I place an order on the rh+ shop?

To place an order on rh+ follow the steps below:

• browse the site and choose the items that interest you and that you wish to buy.
• After clicking on the product and entering the item page, choose the color and size (if necessary) and click "Add to Cart".
• Once you have added everything you are interested in to your cart, you can make the payment.
• Click on "Cart" at the top right of the screen to see the summary of the selected items with the prices and you can now choose whether to continue shopping or proceed with payment by following the information you will find on the screen.
• If you want to continue shopping, repeat the operations explained up to here, but if you want to submit your order, remember to log in or register.
• When you have finished your shopping, click on 'Cart' and 'Proceed', select the shipping type and payment method, check that all the information entered is correct and click on 'Proceed'.

You have now placed your order! You will automatically be redirected to the confirmation page where you will find your order number and you will also be sent an order confirmation email to the email address registered on your rh+ account.