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CONDITIONS OF SALE
Company data Conditions of Sale Cookie Policy Privacy Policy Returns and refunds
Company data Conditions of Sale Cookie Policy Privacy Policy Returns and refunds

Conditions of sale

Terms of sale

WARRANTY

The Satisfaction or Refund Guarantee is always valid for all purchases and can be exercised according to the methods and terms set out in the following “Right of Withdrawal”.

We guarantee the products for 24 months (in compliance with Legislative Decree no. 206 of 2005 and following) and declare that the delivered products are compliant with those present and described in the online catalogue. Any evident defects must be reported by the Customer in accordance with the provisions of Legislative Decree no. 206 of 2005 art. 132.

PRICES

All prices listed on the site, in the relevant column are to be understood as prices including VAT. Prices can be changed at any time, without notice.

BILLING

Upon ordering, the Customer will receive an invoice, via email to the address provided. The invoice will be issued and sent after the order has been sent and not at the same time; the goods will be accompanied by the transport document. The contract is finalized with the confirmation of shipment, not with the order confirmation. Zero Industry reserves the right to cancel the order for any warehouse discrepancies.

The Customer can ask at the time of ordering that the product be sent to an address different from the one indicated on the invoice. In the invoice it will not be possible to see the shipping address if it is different from the billing address.

LIMITATION OF COUNTRIES TO ORDER FROM

Orders can only be shipped to the following destination countries:

  • Austria
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus
  • Czech Republic
  • Estonia
  • Finland
  • France
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Malta
  • Monk
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Swiss
  • United Kingdom
  • USA

PRODUCT AVAILABILITY

The product availability is always indicated in the product catalogue published on the website; the published products are available in stock until sold out and therefore ready to be shipped within the following 48 hours. If, even if selectable, the chosen product is not available, the Company will promptly notify the User via email to the address provided by the User. In the event of permanent unavailability of the product, the Company will propose to the User one or more alternative products, it being understood that, if the User does not intend to accept the proposal, he/she will be promptly reimbursed for any amount already paid. In the event of acceptance by the User of the alternative proposal, to be sent via email to the address info@rhthelookofsport.com , the Contract is concluded upon receipt by the User of the Shipping Confirmation.

RIGHT OF WITHDRAWAL

In the event that the customer is not satisfied with the products purchased, he/she has the right to exercise the right to withdraw from the purchase of part or all of the goods in an order without any penalty and without the need to specify the reason, pursuant to art. 52 of Legislative Decree 21 of 21 February 2014. To withdraw from the purchase, he/she must communicate this intention no later than 14 days after receiving the purchased products. The communication must be made by registered letter with acknowledgement of receipt sent to the address indicated below (Zero Industry srl, via Nazionale dei Giovi 251, 20823 Lentate sul Seveso (MB) Italy) or by email, fax or telegram, to be confirmed within the following 48 hours by registered letter with acknowledgement of receipt, sent to the same address, and must specify the products purchased, the relative order number and the intention to withdraw from the purchase. The sales service will respond by email or other means if not possible by email, giving authorization to return the goods. The shipping of returned products is at the customer's expense and is free only through the pre-printed and prepaid label of the courier that will be made available in the package together with the order received. The goods will be managed by us only when they are physically delivered to our warehouse. Once we have received the products subject to withdrawal, we will promptly, and in any case within 14 days of receiving the goods, refund the amount through the payment method used to place the order.

COMPLAINTS

Any complaints must be forwarded by email to info@rhthelookofsport.com or by registered letter sent to Zero Industry Srl, via Nazionale dei Giovi 251, 20823 Lentate sul Seveso (MB).

IMAGES, TEXTS, GRAPHICS AND INTELLECTUAL PROPERTY

The registered trademarks and logos belong to their respective owners. It is expressly forbidden to reproduce or publish even partially the images, texts, graphics. Any unauthorized abuse will be reported and prosecuted according to the laws in force.

LIMITATION OF LIABILITY

We are not responsible for any damage or loss, direct and/or indirect, resulting from the sale of goods and services offered in the catalogue published on the site, including for delayed and/or failed delivery of the product, nor for the correspondence of the goods to the specifications published on the site, nor for any other fact not directly attributable.

WARRANTIES AND RETURNS

Right of withdrawal

Pursuant to art. 5 DL 185/1999, if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his/her professional activity, or does not make the purchase by indicating a VAT number in the order form to Zero Industry Srl), he/she has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following points. To exercise this right, the customer must send Zero Industry Srl a communication to this effect, within 14 working days from the date of receipt of the goods.

This communication must be sent by registered letter with acknowledgement of receipt, addressed to Zero Industry Srl, via Nazionale dei Giovi 251, 20823 Lentate sul Seveso (MB) Italy or by email to info@rhthelooksport.com

Once the aforementioned withdrawal notice has been received, Zero Industry Srl Customer Service will promptly communicate to the customer the instructions on how to return the goods, which must reach Zero Industry Srl within 14 days of authorization. The right of withdrawal is in any case subject to the following conditions:

  • the right applies to the product purchased in its entirety; partial withdrawal is possible if the buyer has purchased multiple products and intends to withdraw from only some of them;
  • the right does not apply to sealed products once opened;
  • the purchased item must be intact and returned in its original packaging, complete in all its parts;
  • to limit damage to the original packaging, we recommend, when possible, placing it in a second box, indicating the wording "RIGHT OF WITHDRAWAL";
  • in all cases, the application of labels or adhesive tape directly onto the original product packaging must be avoided;
  • by law, shipping costs for returning the goods are the responsibility of the customer, unless the pre-printed courier label provided by Zero Industry in the package of the shipped order is used. In that case, shipping will be free.
  • the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
  • in the event of damage to the goods during transport, Zero Industry Srl will inform the customer of the incident (within 5 working days of receiving the goods in its warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain reimbursement of the value of the goods (if insured); in this eventuality, the product will be made available to the customer for its return, simultaneously cancelling the request for withdrawal;
  • Zero Industry is not responsible in any way for damage or theft/loss of goods returned with uninsured shipments;
  • Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. If the packaging and/or original wrapping are damaged, Zero Industry Srl will withhold a percentage from the refund due, in any case not exceeding 10% of the same, as a contribution to the restoration costs. Without prejudice to any restoration costs for ascertained damage to the original packaging, Zero Industry will refund the customer the entire amount already paid, within 14 days of the return of the goods, through a reversal procedure of the amount charged. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (ABI - CAB - Current Account Code of the invoice holder).
  • The right of withdrawal lapses entirely, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Zero Industry ascertains:
    • the lack of the external packaging and/or the original internal packaging;
    • the absence of integral elements of the product;
    • damage to the product for reasons other than its transport.

In the event of forfeiture of the right of withdrawal, Zero Industry will return the purchased item to the sender, charging the latter the shipping costs.

CUSTOMS DUTIES MANAGEMENT

In compliance with current regulations and in the following countries where customs fees are expected (USA, Canada, Switzerland, Andorra and the United Kingdom) rh+ uses "Shopify tax services", through the Avalara app. This service is used to calculate the customs taxes calculated automatically at Shopify checkout in compliance with current regulations.

By purchasing on the rh+ store you accept the terms and conditions of Avalara which can be explored at the following link https://legal.avalara.com/dpa#privacynotice

APPLICABLE LAW AND JURISDICTION

This contract is governed by Italian law.

For anything not expressly provided for herein, the provisions of law applicable to the relationships and situations envisaged in this contract shall apply.

It is specified that, for civil disputes concerning sales contracts between the Customer and Zero Industry srl concluded through the website, if the Customer is a consumer, territorial jurisdiction falls without exception to the judge of the place of residence or domicile of the Customer, if located in the territory of the State

In all other cases, jurisdiction falls exclusively to the Court of Como.

The parties will submit all disputes arising from this contract or connected to it - including those relating to its interpretation, validity, effectiveness, execution and resolution - to an attempt at mediation according to the provisions of the regulations of the Conciliation Service of the Arbitration Chamber of Como which the parties expressly declare to know and accept in full. The parties undertake to resort to mediation before starting any arbitration or judicial proceeding.

All information relating to the regulation and costs of the mediation service can be easily consulted on the website of the Como Arbitration Chamber www.co.camcom.gov.it

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