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Snow
Bike
Outdoors

BIKE COLLECTION

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Product Type
Snow
Bike
Outdoors

BIKE COLLECTION

Discover more →

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FAQs

What should I do if my order doesn't arrive?

You can contact our customer service by email at info@rhthelookofsport.com
What are the payment methods?

You can pay by credit card via Credit Card, PayPal, or by bank transfer using the following details: BANCA INTESA SAN PAOLO IBAN IT67 T030 6945 1301 0000 0012 595
Account Holder: Zero Industry Srl; Reason for Payment: order number + purchase date.

The order will be processed once payment has been verified, generally within 5-6 business days.
How can I check orders I've already placed?

Orders already placed can be viewed in your personal area. By selecting MY ORDERS, you can view a list of all purchased products.
How do I return an item?

You can contact our customer service via email at info@rhthelookofsport.com or follow the return procedures in the orders section.
Why haven't I received the order confirmation email or shipping confirmation email yet?

Please check your Spam folder. For any further assistance, please contact our Customer Service.
How do I place an order on the rh+ shop?

To place an order on rh+, follow these steps:

  • Browse the website and choose the items you are interested in and wish to purchase.
  • After clicking on the product and entering the item page, select the color and size (if necessary) and click "Add to Cart".
  • Once you have added everything you are interested in to your cart, you can proceed to payment.
  • Click "Cart" at the top right of the screen to view a summary of the selected items with prices, and you can now choose whether to continue shopping or proceed to payment by following the on-screen instructions.
  • If you want to continue shopping, repeat the steps explained so far; if you want to submit your order, remember to log in or register.
  • When you have finished shopping, click "Cart" and "Proceed", select the shipping type and payment method, check that all entered information is correct, and click "Proceed".

Now you have placed your order! You will be automatically redirected to the confirmation page where you will find your order number, and an order confirmation email will also be sent to the email address registered on your rh+ account.

Orders can only be invoiced to individuals, not companies.
How are customs duties handled if I purchase from the USA, Canada, Switzerland, Andorra, and the United Kingdom?

In compliance with current regulations and in the following countries where customs duties are foreseen (USA, Canada, Switzerland, Andorra and the United Kingdom), rh+ uses "Shopify tax services" through the Avalara app. This service is used to automatically calculate customs duties at Shopify checkout in compliance with current regulations.

By purchasing on the rh+ store, you accept Avalara's terms and conditions, which can be found at the following link: https://legal.avalara.com/dpa#privacynotice